Shipping Protection

SHIPPING PROTECTION POLICY

Optional Shipping Protection
At checkout, customers may choose to add Shipping Protection to their order for an additional fee of $2.99. This service provides coverage in the event that your order is lost, stolen, or damaged during transit after it has been shipped.

Coverage Details

• If your protected order is lost, stolen, or arrives damaged, you are eligible for a full refund or replacement (if the item is still available).
• Claims must be submitted within 10 days of the marked delivery date or the expected delivery window if the order never arrives.
• Proof of damage or non-delivery may be required to process your claim.

Exclusions

• Orders without Shipping Protection are not covered under this policy once they have been confirmed as shipped.
• This protection does not cover issues related to incorrect shipping addresses provided by the customer or delays caused by carriers.

How to File a Claim
To begin a claim, please contact our Customer Service team at [email protected] with your order number and a brief description of the issue.